We always appreciate feedback, both positive or constructive.
If you would like to give testimony to any of the services you have been
given at the Crematorium, please write to:
Torquay Crematorium & Cemetery, Hele Road, Torquay TQ2 7QG
'I must say that the condition of the cemetery (Paignton) is a credit to the maintenance staff. Even in the appalling weather, it was a pleasure to see it in such good condition, certainly in the part I visited and walked through. Thank you very much.'
Mr R Mugford
'I have recently had problems with the grave of my late husband in Torquay Cemetery. I would like you to know that that help I have received from Alex, your crematorium Manager, has been excellent. She has been very helpful, efficient and caring in every way and has sorted the problem for my daughter and I. We think she is a credit to her profession both in her manner and her appearance. Also thanks to other members of staff for their help in this matter.'
Mrs P Willcocks & Miss D Willcocks
'Dear Alex, I would like to thank you so very much for all the help you gave us when our daughter died. You went out of your way and did so much more than I would have expected in trying to find the best burial plot. You also gave so much of your time to accommodate us in the perfect chapel for the service at Paignton Cemetery Chapel and for this we will always be extremely grateful. We will never forget your kindness.'
Mr, Mrs & Miss Robins
'We would like to thank you for your part in the funeral arrangements at the cemetery as it was all so thoughtfully organised and beautifully carried out.'
Mrs R Dale
'I wanted to express my sincere thanks and appreciation of the beautifully kept grounds at the crematorium. It has been a real joy to see the care given and as a family we are most grateful.'
Dobson Family
'Today I visited the cemetery in Paignton and was so delighted with the look of the grounds and paths I felt I must write and congratulate you and your staff for the excellent work in preparing the place of rest so beautifully.'
Mrs S M Thorndyke
'I'd just like to say a special thank you to the member of staff who so kindly helped us locate my relative's grave yesterday. I know you must be extremely busy with enquiries such as ours but the lady I spoke to could not have been more helpful.'
Mrs S Morgan
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In the unlikely event that you feel that we haven't fulfiled your expectations
please use the following complaints procedure
Complaints Procedure
STAGE 1
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use yourr minister or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
STAGE 2
Contact the Crematorium Manager by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.
STAGE 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Plc, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP
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