A guide to our Services
The Chapel - Service times, music etc...
- We offer two alternative service times depending on your requirements. From 9am until noon and 2pm and 5pm we have 45 minute slots and 30 minute service slots from Noon until 2pm.
- An extended service can be provided for an additional fee.
- The funeral service can be as personal or unique as you wish.
- The chapel can be personalised for any religion or belief.
- Our uniformed chapel attendant will be available at each service.
- The chapel is warm, welcoming and decorated to a high standard.
- We have seating for around 80 mourners plus ample standing room inside.
- The service can be relayed outside via speakers for large attendances.
- We have a modern computerised music system that can provide almost any music choice that is requested.
- We can offer webcasting and recording of your service.
- Floral tributes will remain displayed in the flower viewing area until the following Monday.
SEE PERSONALISING YOUR FUNERAL PAGE FOR MORE INFORMATION ON MUSIC, WEBCASTS & SERVICE RECORDINGS.
We welcome visitors who wish to inspect the chapel before a service. We would advise you to ring in advance to ensure the chapel is free for you to have a look around.
1. Cremation Service
When you book a cremation service this allows you the use of the chapel for up to 35 minutes. Some families have a religious service with hymns, some people have a civil service with poems and popular music while some would have no service at all. We are here to ensure you have the service that ‘you’ want.
During your time in the chapel we will take care of the music for the service and ensure that the chapel is ready as requested.
Once the service is finished and the mourners have left the chapel the coffin will be taken into the crematory. The coffin is cremated exactly as it is received in the crematory and is always cremated separately.
The cremated remains (ashes) will be ready for collection the following day, providing that ther were no technical issues. The ashes can be collected by the Funeral Director or the applicant for cremation. Another member of the family can collect the ashes only with the written permission of the applicant.
Following the cremation service, the crematorium will send details of our memorial choices to the applicant. We always recommend a visit to the crematorium where a member of staff will be able to show you around the gardens and give advice of the different options.
2. Policy Statement for Infant Cremation
Please click the following link to download our policy statement for infant cremation.
3. Behind the Scenes
At Torquay Cemetery & Crematorium we are very proud of our facilities and the high standards of care that we provide for the bereaved.
This dedication to providing the highest standards of care is further demonstrated behind the scenes at the crematorium. These are the areas that are not normally accessed by the general public.
Once the gates are closed and everyone leaves the chapel the coffin is carefully transferred to the crematory where the name plate is checked again. The deceased details are provided on a name card and this card will follow the deceased throughout the entire process. Once all checks are recorded the coffin is charged into the cremator and the cremation process commences.
At Torquay we have three modern computer controlled cremators that were installed during the recent refurbishment of the crematorium. The cremators are connected to a sophisticated filtration system which removes any toxins harmful to the environment together with any waste combustion gasses. This will ensure mourners and visitors will never see any smoke released into the atmosphere.
At the end of the cremation process the remains are collected and cooled. The final stage is the reduction of the remains to a fine ash that is suitable for scattering. The ashes are placed into an urn or casket where the name card will be attached for identification.
Torquay Crematorium has an open door policy whereby members of the public may by appointment view the facilities behind the scenes during an operating day. This policy will help dispel any myths and answer any questions. On seeing the cremation process the viewer can be reassured that all cremations take place individually, coffins are cremated with the deceased and that identity is maintained throughout the process so that a family can be sure that they receive the correct remains. We also accommodate Hindu and Sikh funeral rites whereby the charging of the coffin into the cremator may be witnessed.
For further details about the cremation process please refer to the ‘Code of Cremation Practice’ which Torquay Crematorium adopts in full.
4. Cremated Remains Info
Westerleigh Group has a policy of carrying out a cremation within 24 hours of the funeral service, providing that there were no technical issues. This means that the cremated remains (ashes) will usually be available by lunchtime the following day. When the cremations forms are completed with your Funeral Director, you will be asked if you have made a decision on the disposal of the cremated remains. At this point it is important to remember that there is no rush to make a decision. It is always best to wait if you are not absolutely sure as once the ashes have been scattered or interred that decision cannot be reversed.
Your choices for the ashes are usually as follows:
Remove from the crematorium by the Funeral Director or the applicant for cremation (the person who completed and signed the cremations forms) for disposal elsewhere.
Scatter in the designated part of the garden at the crematorium. Unwitnessed scatterings are usually carried out 2 months after the funeral service, unless we are advised to scatter sooner. Witnessed scatterings can be booked in from 24 hours after the cremation. One of our staff will accompany you out to the scattering lawn with the ashes or alternatively you may prefer to carry out the scattering privately. No memorials or markers can be placed with the ashes when they are scattered. If you prefer to have the area marked in some way, then you would need to inter the remains and choose from our choice of memorials.
Inter in a memorial at the crematorium (see separate section on memorial choices)
Retain at the crematorium. This is the preferred choice if you haven’t yet made a decision. The crematorium will look after the ashes for up to 6 months, until you are ready to make your choice. During this time it is advisable to pop along to the crematorium to look around the grounds or just chat to one of our members of staff who can explain all the options.
The choice of the final resting place for a loved-ones remains can be very worrying and confusing. We would like to reassure you that there is no rush to make a decision and we are always here to help wherever we can.
Remember we offer a beautiful range of unique jewellery – just a spoonful of the ashes is needed to create a piece of jewellery or a crystal keepsake – and the rest of the ashes can be buried or scattered elsewhere.
5. Metal Recycling
Following a cremation, a variable amount of metals will be retrieved from the cremator. This is usually metal left from the manufacture of the coffin – nails, screws and staples etc. – but may also contain metal used in orthopaedic implants such as hip and knee replacements. Traditionally these metals would have been buried in the grounds of the crematorium, but in recent years the guidelines were changed to allow the metals to be recycled. This not only provides a far greater benefit to the environment but also allows us the opportunity to raise money for local charities. Now, the majority of all UK crematoria are currently recycling metals.
The Westerleigh Group has adopted a metal recycling scheme which takes the metal and, after deducting costs involved in the recycling process, such as transport, sorting and smelting, donates the surplus to local bereavement related charities. In the 5 years Westerleigh have been involved in metal recycling we have donated approximately £100’000 to UK charities.
Precious metal such as gold and silver jewellery that has been left on the deceased will melt and disperse during the cremation process. We would strongly advise that jewellery is not left on the deceased but is retained by the relatives.
Our ‘Application for Cremation’ form will advise families that we will be recycling the metal retrieved following their loved ones cremation and they have the option to opt-out of the scheme if they wish. They will be responsible for collecting the metals from the crematorium. However, the vast majority of families choose to join this worthwhile and beneficial scheme.
We donate this money once a year and we put details of the recipients on our website and the local press will usually publish the story to enable families to learn about the good causes that have benefitted from the recycling scheme.
6. Code of Cremation Practice
The cremation of a human body is a highly emotional occasion for those taking part in the service. This must never be forgotten by the staff of the Crematorium, who must combine to create a dignified atmosphere of reverence and respect throughout the entire proceedings.
The greatest care must be taken in the appointment of members of the Crematorium staff, any one of whom may, by conduct or demeanour, detract from the atmosphere of reverence which it is endeavoured to create. All staff employed in the operation of cremators must be suitably trained in the technical and ethical procedures and certified as specified in Process Guidance Note 5/2(12) or any subsequent Guidance that may be issued by the relevant Government Department.
3. PRIOR TO COMMITTAL
A coffin and its contents bought to the Crematorium, whether for a service prior to cremation, a planned cremation without a service, or for a service prior to burial shall be bought into the Crematorium building via the main entrance. If the coffin and its contents are to be cremated, then the coffin shall be placed upon the catafalque and transferred to the crematory in the normal way. If the service is not to take place immediately, the coffin and its contents shall be placed on the catafalque, transferred to the crematory and then placed in secure and sanitary storage within the building. If the coffin is to be removed from the building following a service prior to burial, it may be placed on trestles to allow the easy removal at the end of the service.
4. AFTER COMMITTAL
(a) A body shall not be removed from the Crematorium after the Service of Committal except for a lawful purpose.
(b) Subject to receiving the necessary Authority to cremate, the coffin and its contents shall be put into the cremator as soon as practicable, exactly as they have been received on the catafalque. A body not cremated on the same day as the coffin is received at the Crematorium may only be retained on the written request of the Applicant for cremation and in circumstances deemed necessary by the Cremation Authority, including impacts on the environment. All bodies retained at the crematorium will be accommodated in secure and sanitary conditions within the building.
(c) Once a coffin with its contents has been placed in the cremator, it shall not be touched or interfered with until the process of cremation is completed. On completion, the whole of the Cremated Remains/Ashes which is all the material left in the cremator following cremation less any metals, shall be collected and shall be disposed of in accordance with the instruction received.
5. CORRECT IDENTITY
(a) No coffin shall be accepted at any Crematorium unless it bears adequate particulars of the identity of the deceased person contained therein. If a coffin is encased, the cover and the coffin must bear adequate identity of the deceased person.
(b) Every care must be taken to ensure correct identification throughout the whole proceedings from the moment the coffin is received on the catafalque until the final disposal of the Cremated Remains/Ashes.
6. SEPERATELY CREMATED
Each deceased person given to the care of the Cremation Authority shall be cremated separately. Exceptions may be made for instance in the case of mother and baby or twin children providing that the next of kin has made a specific request in this regard.
7. COFFIN COVERS
When a re-usable cover is used to encase a coffin, signed authority must be given by the Applicant for the cremation authorising its use and consenting to its subsequent removal from the Crematorium.
8. METAL RESIDUES
Any metal found in the cremated Remains/Ashes shall be disposed of in accordance with the directions of the Cremation Authority or Higher Authority.
9. CREMATED REMAINS/ASHES
The utmost care shall be taken to ensure that the Cremated Remains/Ashes following their removal from the cremator, shall be kept separate and suitably identified. The Cremated Remains/Ashes shall be placed in a separate container awaiting final disposal. If the Cremated Remains/Ashes are to be disposed of in a Garden of Remembrance, this shall be conducted with reverence and respect. Cremated Remains/Ashes to be conveyed by a Carrier service should be placed in a suitably labelled robust container and dealt with in accordance to recommendations laid down by the Federation of Burial and Cremation Authorities.
10. CREMATORS AND ANCILLARY EQUIPMENT
Cremators and all other ancillary equipment used in the Crematorium shall be kept in good repair and maintained in accordance with manufacturers’ recommendations, and the requirements of the current guidance Notes issued under the Environmental Protection Act 1990 or subsequent legislation.
11. STATUTORY REGULATIONS
All cremations shall be carried out according to the provisions of the Cremations Acts and the Regulations made thereunder and any subsequent legislation.
Issued August 2017
7. Our Aims
To make sure every funeral service is regarded as a major event and receives the same priority as if it was for a member of one's own family or a civic or national dignitary.
To provide improved facilities for the public, funeral directors, clergy and staff, we have spent considerable time and resources on building better facilities but it is important that we maintain them well so that the intended users get the benefit.
To provide a colourful, warm and comforting environment for mourners, clergy, funeral directors and staff, both within and outside the building. This includes landscaping to the grounds, particularly to ensure the maximum colour during the winter months.
Flexibility and adaptability. We exist for the benefit of the public and not the reverse.
Providing for different community groups to meet their needs. The differences between communities are something which we encourage as it displays our ability to be flexible and to create a funeral ceremony that people want.
Innovation - We want to anticipate people's needs and be open minded about what services we should provide. People's expectations are always changing and we must strive to keep up with, if not ahead of their demands.
If we don't meet these aims, please let us know. Our complaints procedure is shown on the YOUR FEEDBACK page.
8. Grounds Maintenance
We will endeavour to maintain a consistently high standard of grounds maintenance, throughout the year. The grass in each crematoria will be cut every week (except in extraordinary weather conditions) as a minimum throughout the growing season. Bins to be emptied daily in those sections visited frequently. All major roads and paved areas to be swept/blown daily. Toilets will be inspected regularly and cleaned daily. All grounds staff to wear identifying clothes.
9. Other General Information
All staff will act with respect and sympathy in all matters relating to the care of the bereaved.
All administrative staff to wear identifying clothes.
We will reply to all correspondence within three working days of receipt.
Book of Remembrance is open:-
Monday – Friday 9am Until 5pm
Weekends and Bank Holidays 9.30am until 1pm
Full disabled facilities will be provided including designated parking, loop system and disabled toilets.