t: 01803 327768

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Torquay Cemetery & Crematorium, Hele Road, Torquay, Devon, TQ2 7QG

If you have some feedback which you would like to share with us for inclusion on our website,

please email: info@torquaycrematorium.co.uk

I have visited many crematoriums around the country and this is by far the best kept grounds I have ever seen.  It has got such a lovely peaceful atmosphere.

Mrs M Carter

Thank you so much for the picture you sent me of my dear Brother’s grave and memorial.  I was so thrilled I felt I had to sit down and write you a letter.  I am partially disabled now so I cannot visit the grave and I had nobody to take a picture to show me.  If you were here now I think I would kiss you.  Such a kind and thoughtful Crematorium Manager.

Mrs P Brett

I am really pleased that the Garden of Remembrance has now got some little plaques displaying each month, such a lovely touch.  I find it a real comfort to come back to where my Father’s ashes were scattered and to lay some flowers.

Mrs A Hartnell

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officiant or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

Mailing List

We currently have a mailing list for anyone who is interested in being notified of all our future events.  If you would like to be added to this list please get in touch with us by telephone, email or by sending us a message on our Facebook page at Torbay Cemeteries & Crematorium.

 

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